Inventory tracking for electronics shops where every unit has a serial number and a warranty.

Every phone, laptop, console and camera arrives with a serial number, and the shop needs to know which unit went to which customer, which units are still on the shelf, and which one just came back under warranty. Tellency captures serials at receiving, requires them at the point of sale, prints them on the receipt and invoice, and ties returns and repairs to the specific unit. Stock counts reconcile at the serial level, so shrinkage is a list of units, not a variance.

Consumer electronics lose value on the shelf. Models are superseded in months, suppliers issue price protection and promotional allowances, and the shop needs to reprice and clear stock quickly without losing track of margin. Tellency carries cost per unit and per lot, supports scheduled price changes and promotions across all channels at once, and reports margin by SKU, brand and channel from the ledger.

The most common failure in electronics retail is selling the same unit twice: once in the shop and once online. Tellency treats the store, the web store and marketplace listings as doors into the same warehouse. Online orders reserve and deduct the same stock the counter sells from, marketplace returns come back into inventory once, and the ledger sees revenue per channel without a separate reconciliation.

Electronics come back. A warranty claim, a repair, a return to the supplier for credit and a refurbished unit going back on the shelf are each a stock movement with a financial consequence. Tellency handles RMAs against the original sale and serial, tracks units at the repair bench or with the supplier as their own stock status, and posts supplier credits and refurbished stock to the ledger correctly.

Margin in electronics retail comes from cases, cables, chargers, extended warranties and installation. Tellency supports bundles and kits, prompts for attach items at the point of sale, and reports attach rates by product and by salesperson, so the shop can see where the margin actually comes from.

US electronics retailers deal with state and local sales tax by jurisdiction. Canadian shops deal with GST/HST/PST/QST by province, and several provinces add environmental handling fees on electronics that are configured as additional tax lines. Tellency applies the right taxes and fees per transaction and produces the returns from the ledger, and every sale, return and supplier credit posts to the books as it happens.