Start with a clean product and receiving baseline
01Tellency product records include brand, manufacturer, unit of measure, standard cost and retail prices, warranty-period information, and serial- and lot-tracking settings. Goods-receipt records can carry serial information alongside received quantities and stock movements. Demonstrate your import, receipt and count process with actual sample items. A serial-tracking setting or receipt field alone does not establish complete unit-level traceability through every sale and return.
Prove serial-number handling across the full lifecycle
02For a phone or laptop, start with several distinct serials on one receiving line. Follow a specific unit through a location transfer, sale, printed document, customer return and subsequent stock count. Check duplicate serials, missing serials and a returned unit that differs from the original sale. The source review established product and receipt fields, but did not establish mandatory serial capture at POS, serials on every receipt or invoice, or a complete warranty-repair history. Include each in written acceptance criteria.
Transfer stock between locations with clear responsibility
03Tellency stock transfers support approval, shipment, receipt and posting. Use a movement from a central store to a shop to inspect quantities and responsibility at each stage. Add a partial receipt and a discrepancy to the demonstration, and review the resulting location balances. If you need stock reservation, replenishment suggestions or automatic purchasing, establish the exact behaviour separately rather than assuming a transfer workflow supplies those features.
Review returns and financial consequences together
04Tellency sales-return services include approval and processing, optional restocking, return accounting entries and store-credit handling where requested. Use an original invoice and show the returned quantity, refund amount, restock decision and resulting financial records. Then test damaged goods and a non-restockable item. A sales-return workflow does not by itself establish repair-bench operations, manufacturer warranty adjudication, supplier RMA tracking or refurbishment; demonstrate and scope those requirements separately.
Keep store, web and marketplace requirements explicit
05List each sales channel and the system responsible for accepting its orders. Define stock updates, reservation timing, cancellations, returns and failed messages for each proposed connection. Test two channels attempting to sell the last available unit and verify recovery after an interrupted sync. This page does not claim automatic stock synchronisation with every marketplace, zero overselling or channel-level reconciliation without supporting configuration and integration evidence.
Test retail payment and retention workflows
06Tellency supports gift-card issue and redemption with reversal handling, loyalty records and reward transactions, and layaway workflows for reserved goods and payment collection or cancellation. Demonstrate a gift-card return, a loyalty correction and a cancelled layaway purchase. Validate supported devices, payment services, accessory prompts, promotional pricing, bundles and attach-rate reporting separately using the exact checkout configuration your staff will operate.
Connect the stock review to finance and rollout
07Bank-statement import, matching and reconciliation approvals, recurring invoice and bill drafts, and overdue reminders with sending logs are implemented Tellency workflows. Include stock valuation, returns, payment reconciliation and required margin reports in acceptance. Validate jurisdiction-specific tax and environmental-fee requirements with your advisers; automatic statutory returns are not established here. Platform pricing starts at $79 USD per user per month, with services and usage scoped by proposal. Around eight weeks is a planning reference; data quality, integrations, configuration and acceptance determine the actual schedule.